FAQ

1. What is oud ?

Oud oils are sought after essential oils, derived from the Aquilana tree which undergo a number of complex distillation processes which produce a captivating olfactory profile characterised by deep, woody notes with nuances of sweet balsamic undertones. 

2. Why Oil based ? 

1) Simple to customise/ layer which allows you to create your own unique scent. 

2) Longer lasting, more potent and hydrates the skin. 

3) Portable, compact travel friendly bottles with roller balls for easy application. 

3. Order Tracking 

When your order is shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven't received your order within 14 days of receiving your shipping confirmation email, please contact us at contact@laeloudlondon.com with your name and order and we will look into it for you. 

4. Refunds, Returns and Exchanges 

Link to our full Returns Policy here.